Status: Open

On this page:

The Purpose

The City of Greater Bendigo is currently reviewing their Customer Service Charter. Reviewing the Charter, and identifying ways to improve your customer experience and our processes, is a part of the City's commitment to continuous improvement.

The review will include community feedback through the Our Service, Your Satisfaction Survey.

You received the link to this project by text because you have lodged a request with the City's Customer Service team in the last 12 months. Your feedback will help guide the draft Customer Service Charter.


Have your say

The survey is open from September 2, 2024 and closes 5pm January 31, 2025.

It is estimated to take 2 to 3 minutes to complete.

Next steps

What happens next:

  • Once the survey closes we will review the feedback
  • An update on the feedback we receive will be provided on this project page
  • Feedback received will help update the draft Customer Service Charter
  • Community will then have an opportunity to also provide feedback on the draft Charter
  • Community will be informed of the outcome, and the final Customer Service Charter will be made available

Timeline

  • Timeline item 1 - active

    Our Service, Your Satisfaction Survey opens

    Monday September 2, 2024

  • Timeline item 2 - incomplete

    Our Service, Your Satisfaction Survey closes

    Friday January 31, 2025

  • Timeline item 3 - incomplete

    Feedback reviewed and considered

    December - January 2025

  • Timeline item 4 - incomplete

    Customer Service Charter updated

    January - February 2025

  • Timeline item 5 - incomplete

    Customer Service Charter feedback opens

    Early to midyear 2025

  • Timeline item 6 - incomplete

    Customer Service Charter feedback closes

    Early to midyear 2025

  • Timeline item 7 - incomplete

    Feedback reviewed and considered

    Early to midyear 2025

  • Timeline item 8 - incomplete

    Community informed of outcome

    Early to midyear 2025

Contact Us

Have questions or want to learn more about this project, contact us below:

Name Manager, Customer Experience and Corporate Planning
Phone 1300 002 642