Status: Open
On this page:
The Purpose
The City of Greater Bendigo is currently reviewing their Customer Service Charter. Reviewing the Charter, and identifying ways to improve your customer experience and our processes, is a part of the City's commitment to continuous improvement.
The review will include community feedback through the Our Service, Your Satisfaction Survey.
You received the link to this project by text because you have lodged a request with the City's Customer Service team in the last 12 months. Your feedback will help guide the draft Customer Service Charter.
Have your say
The survey is open from September 2, 2024 and closes 5pm January 31, 2025.
It is estimated to take 2 to 3 minutes to complete.
Next steps
What happens next:
- Once the survey closes we will review the feedback
- An update on the feedback we receive will be provided on this project page
- Feedback received will help update the draft Customer Service Charter
- Community will then have an opportunity to also provide feedback on the draft Charter
- Community will be informed of the outcome, and the final Customer Service Charter will be made available
Timeline
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Timeline item 1 - active
Our Service, Your Satisfaction Survey opens
Monday September 2, 2024
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Timeline item 2 - incomplete
Our Service, Your Satisfaction Survey closes
Friday January 31, 2025
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Timeline item 3 - incomplete
Feedback reviewed and considered
December - January 2025
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Timeline item 4 - incomplete
Customer Service Charter updated
January - February 2025
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Timeline item 5 - incomplete
Customer Service Charter feedback opens
Early to midyear 2025
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Timeline item 6 - incomplete
Customer Service Charter feedback closes
Early to midyear 2025
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Timeline item 7 - incomplete
Feedback reviewed and considered
Early to midyear 2025
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Timeline item 8 - incomplete
Community informed of outcome
Early to midyear 2025
Contact Us
Have questions or want to learn more about this project, contact us below:
Name | Manager, Customer Experience and Corporate Planning |
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Phone | 1300 002 642 |