EIA Kerbside Contamination Service Q6
Q6: What experiences may prevent people from accessing the policy, program or service?
How can this be addressed? (max 140 characters).
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The City of Greater Bendigo is on Dja Dja Wurrung and Taungurung Country. We acknowledge and extend our appreciation to the Dja Dja Wurrung and Taungurung People, the Traditional Owners of the land.
Privacy Policy
This site is owned and operated by the City of Greater Bendigo using software licensed from Social Pinpoint. For details on how the City of Greater Bendigo collects and protects your personal information, refer to the Privacy Policy below. For details of how Social Pinpoint may access personal information, please refer to Social Pinpoint’s Privacy Policy.
The City of Greater Bendigo takes the privacy of the participants using this site very seriously. Our collection, use and disclosure of your personal information is regulated by the Victorian Privacy and Data Protection Act 2014. You can find more information about your privacy rights at the Office of the Victorian Information Commissioner.
This privacy statement applies to Let’s Talk Greater Bendigo. For information about the broader collection and use of personal information by the City of Greater Bendigo, please refer to our Privacy Policy.
Information is collected when visitors register to use this site. This includes email address and additional demographic information as provided on the registration form. Visitors can browse any publicly accessible sections of this website completely anonymously without signing up.
Engagement Information
Content created during interactions with this website. These can include responses to surveys, comments on discussion forums, or any of the other engagement opportunities available here. At times feedback is displayed in an open forum, visible to other visitors to the site.
Usage Information
Information is collected about usage of the site, such as pages visited, documents downloaded, etc.
Information is collected in order to:
- administer the site and manage accounts
- analyse and interpret it to help meet the City of Greater Bendigo’s objectives and obligations
- communicate information about engagement opportunities, events and other initiatives
- respond to enquiries and otherwise engage with stakeholders.
Content you post on the site publicly, will be able to be viewed by everyone who uses the site. Each post will contain your username and any publicly available reports from consultations may include quotes from participants in forums, surveys and other consultation tools.
In order to gain a deeper understanding of the data provided to the City and improve our services to you, we may disclose the information you provide to us to AWS Comprehend which carry out analysis of the data. View the following link for AWS Comprehend’s Data Privacy statement.
We may also disclose personal information to:
- consultants of the City of Greater Bendigo who perform various services for and on behalf of the City of Greater Bendigo. These contractors have agreed to be bound by the provisions of the Privacy and Data Protection Act 2014. Information provided to these contractors is limited to details provided by you; and
- other local governments and State government departments, in accordance with the Privacy and Data Protection Act 2014 and for the purposes set out in this Privacy Policy.
When you sign up for a user account you provide two types of information:
- Publicly available information such as your username and any comments you leave under that name in the forums or other feedback tools on Let’s Talk Greater Bendigo. Content posted on the site publicly, will be able to be viewed by everyone who uses the site. Each post will contain your username and any publicly available reports from consultations may include quotes from participants in forums, surveys and other consultation tools
- Information available to both the City of Greater Bendigo and Social Pinpoint such as:
- profile information collected when registering to use the site
- engagement information including responses to surveys, comments on discussions, questions and guestbook posts
- usage information including general site activity, document downloads, videos viewed etc
Please note that the City of Greater Bendigo is subject to the Freedom of Information Act 1982 (Vic) legislation. The Freedom of Information Act 1982 gives individuals and corporations a general right of access to documents held by the City. This includes documents created by the City, documents held by contracted service providers and documents supplied to Council by external organisations or individuals.
Regardless of whether you are a registered user, we will retain any communications that you send to us in accordance with the Victorian Public Records Act 1973.
Data storage is managed through our data security protocols and processes.
The website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. Please review the privacy policies of those websites before using them.
Requests for access to and correction of documents containing personal information and held by the City of Greater Bendigo, are handled under the Freedom of Information Act 1982. For further information about our privacy policy and related information practices, or to access or correct your personal information, or make a complaint, please contact our privacy officer on 1300 002 642.
Terms of Use
The following Terms and Conditions govern the use of Let's Talk Greater Bendigo (“the site”). The software platform is owned by Social Pinpoint Pty Ltd and operated by us, City of Greater Bendigo.
By accessing and using this site, you are choosing to accept and comply with the Terms presented throughout this agreement as well as the Privacy Policy and Moderation Policy. These Terms apply to all visitors and users of this site. Linked sites, affiliated services or third party content or software have their own Terms that you must comply with. If you disagree with any of the Terms presented in this agreement, you may discontinue using the site immediately.
If you are under 18 years old, please ensure that your parent or guardian understands and accepts these Terms and Conditions (including the Privacy Policy and Moderation Policy).
What are the conditions with a user’s account?
While using the site, you must not violate any applicable laws and regulations. It is our duty to protect the confidentiality of content you provide on our site in accordance with our Privacy Policy. When you create an account with us, you must always provide us with accurate information. Failure to provide accurate information violates the Terms, which may result in immediate termination of your account on our service. You are responsible for protecting your own password you use for this site and for any activities done under that password. Unauthorised use of your password or account must be immediately reported to us. In some cases, we or our agents may require access to your user accounts to respond to technical issues.
We are not responsible for the content on the site that has been provided by the users of the site. Any content posted by you is subject to the rules of our Moderation Policy. Your contribution to the site may be edited, removed or not published if we consider it inappropriate (refer to Moderation Policy). Contributors should also be aware that their posts may remain online indefinitely. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.
What do we require from our users?
You must understand and agree that, without limitation:
- all information, data, images and other materials are the sole responsibility of the person from whom the content originated;
- you are prohibited from advertising or offering to sell or buy any goods and services
- you cannot transmit Content that contains software viruses or programs designed to change or destroy the functionality of any computer software or hardware; or
- you cannot collect or store personal data about other users of the site
- you cannot impersonate any person or entity, including without limitation to a City of Greater Bendigo representative
- you cannot interrupt or interfere with the site or servers or networks connected to the site
- you cannot attempt to gain unauthorised access to the site or other use accounts
Can your account be suspended or terminated?
We may terminate or suspend access to your site and/or account immediately, without prior notice, including without limitation if you breach the Terms. We may immediately deactivate or delete your account and all the related files and information in your account. After your account has been terminated, the content you have posted may also remain indefinitely on the site.
If you want to terminate your own account, please send an email to letstalk@bendigo.vic.gov.au.
Governing Law
These Terms shall be governed in accordance with the laws of Victoria, Australia, without regards to its conflict of law provisions.
Indemnification
City of Greater Bendigo, its subsidiaries, affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.
What content do we own?
This website contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of City of Greater Bendigo and its suppliers and licensors. City of Greater Bendigo owns and retains all proprietary rights in the intellectual property. All intellectual property in the content of this site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.
Any original content that you submit or post on our site may be made available to the public and allows users to share your content (with the end user acknowledging your contribution) under the Creative Commons Attribution-ShareAlike 4.0 Australian License.
Except for Intellectual Property which is in the public domain or for which you have been given written permission, you may not copy, alter, transmit, sell, distribute any of the Intellectual Property on this site.
We are not responsible for your communications or dealings, including payment and delivery of goods or services, with a third party found via our website. Any loss or damage incurred from those communications or dealings are solely between the user and the third party.
Disclaimer and Warranties
Users must agree that you use of the site is at your own risk. We make no warranty that the site will meet your requirements or be uninterrupted or error-free. Any material that the user downloads through the site is done at their own risk and are responsible for any damages to their computer system or loss of data.
What happens if these Terms change?
We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice. The most recent version of the Terms can be seen on this page. By continuing to access or use our site after those revisions become effective, you agree and will comply to the revised terms. If you do not agree to the revised terms, please discontinue using our site.
Contact Us
If you have any questions about these Terms, please contact us at letstalk@bendigo.vic.gov.au
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