The City is reviewing the charter to ensure it is clear, accessible, transparent and reflect community expectations for customer service.

Community feedback will help inform the final versions before they are presented to Council for consideration.

The review includes:

• Customer Service Charter

Your feedback will help us understand whether the charter is easy to understand, practical to use and aligned with the needs and expectations of our community. Community input will directly inform any improvements made to the drafts.

You can provide feedback on:

• How easy the documents are to understand
• The accessibility of information and processes
• Communication and response timeframes
• Clarity of language and terminology
• The commitments outlined in the Customer Service Charter

All feedback received will be reviewed and considered by City officers. Common themes, suggestions and concerns will help inform revisions to the draft charter before being presented to Council.

Feedback will be analysed and reported in a way that respects participant privacy. Any reporting will focus on themes and trends rather than identifying individual participants, unless required by law.

City officers will review and evaluate all feedback received. A summary of community feedback and any recommended changes will then be presented to Councillors for consideration.