Thank you to everyone who provided feedback for our Immunisation Review survey.
What you said
The top three things that were important to you were:
Your feedback also showed that:
We asked you to select where another immunisation session could be held.
It was identified that one current location has been a barrier for some community. As part of this review we are planning to increase the number of sites in the future.
We will promote any new sites once they are confirmed, on the City Immunisation Services website page.
The communities top three responses for another site were:
Themes
When we review community feedback, we look for themes in the responses. This allows us to identify key messaging and trends, helping with future service planning. The 4 main themes were:
Overall satisfaction
We asked you for your satisfaction level of the immunisation service:
Your questions and suggestions
The City immunisation program is required to provide free vaccines to those eligible under the National Immunisation Program (NIP). You can see the full list of vaccines we provide below.
The following immunisations are funded for people who are eligible as part of the National Immunisation Program.
- 6 to 8 weeks: diphtheria, tetanus, pertussis (whooping cough), polio, haemophilus influenza B, hepatitis B, pneumococcal, rotavirus
- 4 months: diphtheria, tetanus, pertussis (whooping cough), polio, haemophilus influenza B, hepatitis B, pneumococcal, rotavirus
- 6 months: diphtheria, tetanus, pertussis (whooping cough), polio, haemophilus influenza B, hepatitis B
- 12 months: measles, mumps, rubella, meningococcal ACWY, pneumococcal
- 18 months: varicella (chickenpox), measles, mumps, rubella, diphtheria, tetanus, pertussis (whooping cough), haemophilus influenza B
- 4 years: diphtheria, tetanus, pertussis (whooping cough), polio
Year 7s are vaccinated with:
- Gardasil – Human Papillomavirus (HPV) – single dose
- Boostrix – Diphtheria-Tetanus-Whooping Cough – single dose
Year 10s are vaccinated with:
- MenQuadfi – Meningococcal ACWY – single dose
The following immunisations are funded for eligible adults as part of the National Immunisation Program.
- Eligible people under 20 years: free routine and catch-up vaccines under the National Immunisation Program.
- Eligible people aged 20 to under 26 years: free HPV vaccination for anyone who missed their school vaccination.
- Pregnant women: free Whooping cough vaccine from 20 weeks and influenza immunisation.
- Refugees, humanitarian entrants and vulnerable people: free routine and catch-up vaccines under the National Immunisation Program.
- Aboriginal and Torres Strait Islander peoples over 50 years can receive Pneumococcal and Shingles immunisations (all adults of all ages can also have funded influenza immunisation).
- All adults 65 years and over can receive funded shingles and influenza vaccines.
Vaccinations we don't offer
Please see your local GP to receive the following vaccinations:
- Travel vaccinations
- BCG – Tuberculosis
Once you complete your booking for your immunisation session, an email is sent to your provided email address. This email includes pdf documents on pre-immunisation information, a side effect fact sheet including the risks, the Victorian immunisation schedule and session information.
If you have any questions, we are very happy for you to contact us prior to your appointment.
There was a suggestion about being able to lie down. We take floor mats to sessions, so if you do need to lie down, we can provide you with a mat.
In the Pre immunisation checklist you can mention any concerns you may have in the health condition section. You can also call prior to appointment. Please also mention concerns prior to the immunisation nurse when your appointment commences.
Some of the forms required are not produced by the City of Greater Bendigo Immunisation Service. We will be making suggestions to the form provider to request the addition of a range of concerns to be listed.
Thank you for the suggestion. We will aim to add extra sessions during this time. We do extend our community sessions during this flu season to provide more appointments.
We will be putting together a distraction box filled with items to distract and guide children though the immunisation procedure. You might also be interested in TLC for Kids resource for you phone called Tap 2 Distract, you can find out more below.
TLC for kids have created a Tap 2 Distract tool to help you in situations where a child may need to be distracted.
There website states:
The Science of Distraction™
We aim to distract the child from what is happening and focus instead on a therapeutic item from the Distraction™ Box.
This can ease the child’s fear and lower the need for medical sedatives and pain relievers, meaning reduced anxiety for the child, parent, and professional, and a smoother procedure overall. It’s used in emergency departments, immunisations, paediatric wards, & even chemotherapy.
Tap 2 Distract
There is also a free digital tool that offers numerous benefits for pain management and coping with stressful situations, making it particularly valuable for children or individuals with needle phobia undergoing immunisations.
Visit the TLC for Kids website
Having you register means we can be prepared. This includes making the sessions long enough to see everyone, having the right amount and type of vaccines, and knowing any concerns you might have identified in your registration. It also means we are able to provide you with all relevant information prior to your appointment, such as vaccine information.
From 1 July 2021, vaccination providers are required to report all National Immunisation Program (NIP) vaccines administered to the Australian Immunisation Register (AIR). Reporting these vaccinations to the AIR means that the register contains a complete and reliable dataset and is able to monitor immunisation coverage and administration. It also means that individuals have a complete record of their vaccinations.
The immunisation nurse will provide you with information on how to comfort your child during, and after the immunisation. We will also be working towards adding this information to our website page and pre immunisation information in the near future.
All information on the City's Immunisation Service is listed and promoted on the City website. We will be reviewing other ways to promote and inform the community as part of our review.
Some positive feedback
All community feedback is valued and reviewed. As you can see above, we value your suggestions, questions, and comments, and we have strived to respond and include actions in our future service delivery.
We also wanted to finish with some happy content and share some positive statements provided in the feedback. Once again, thank you to all who contributed to our review survey.
